Shipping policy

Shipping Policy

At SHAÈ & SOL, every order is thoughtfully packed and sent with care from our studio in Australia. We’re a small, intentional brand — which means we currently ship orders once a week, ensuring each parcel is handled with love and attention.

Where We Ship

We currently ship Australia-wide only. We hope to expand internationally as we grow — thank you for being part of our early journey.

Processing & Dispatch Times

As a small, intentional brand, we currently ship orders once per week. 

Once your parcel has shipped, you’ll receive an email with tracking details to follow its journey.

Please allow extra time during holiday periods, collection launches, or promotional events.

Shipping Options & Timeframes

At checkout, you can choose from:

• Standard Shipping: Estimated 3–8 business days from dispatch

• Express Shipping: Estimated 1–3 business days from dispatch

These timeframes begin after your order has been shipped, not at the time of purchase.
Delivery speeds may vary slightly depending on your location and carrier performance.

Order Tracking

As soon as your order is on its way, you’ll receive an email with your tracking number to follow its journey.

Haven’t received tracking info within 3 business days of dispatch?
Reach out anytime at info@shaeandsol.com 

Packaging 

We’re proud to be a 100% plastic-free brand. Every order is packed using recyclable cardboard and paper materials, carefully chosen to be gentle on the planet — and beautiful enough to gift, just as it is.

We encourage you to reuse or recycle your packaging with love.

Missing or Delayed Orders

If your parcel seems delayed or is taking longer than expected, please get in touch. While we do rely on our postal partners, we’ll do our best to help you locate your order.

Need Help?

Questions about shipping or your order?
Email us at info@shaeandsol.com — we’re always happy to assist.